We only ship plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive 2 way shipping. However, we gladly offer refund or replacements if the plants arrived damaged. Please email us: [email protected] if you have any an issue with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.
For tools and pots orders, full refunds will be issued for any reason if your order is returned undamaged within 30 days of delivery. Customer is responsible for return shipping fees and any damage that occurs during transit.
Return address:
Succulents Box
84 Wheelock Rd, Watsonville, CA 95076
QUALITY GUARANTEE
We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Fragile plants such as bearpaw, baby toe, etc. may break or lose a few of their leaves during transport. Please contact us for replacements if your plants are severely damaged. We’ll try our best to accommodate you.