SHIPPING & RETURN POLICY
Order Processing
Plant orders are shipped within 3-5 days depending on availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied).
Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!
Shipping will be via United States Postal Service within the United States and its outlying territories ONLY. We do not ship internationally due to agricultural regulations.
We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your plant will be meticulously wrapped and shipped in a sturdy box. Most of the plants will be shipped bare-root to ensure their safety.
When opening your package, some soil may be loose in the box. Upon receiving your plants, make sure to remove them from their packaging immediately, and follow the care instructions in the instruction card provided. Water as needed, making sure to water again only when the soil is completely dry. Succulents are very hardy and will rebound easily with proper care.
Quality Guarantee
We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Fragile plants such as bearpaw, baby toe, etc. may break or loose a few of their leaves during transport. Please contact us for replacements if your plants are severely damaged. We’ll try our best to accommodate you.
COVERED BY QUALITY GUARANTEE:
No roots
Root rot
Disease
Broken stems
Pest infestation (mealy bug, aphids, scale, etc)
Numerous broken or missing leaves
Incorrect or missing plant or product
Visible damage to pots, planters, or other accessories
NOT COVERED BY QUALITY GUARANTEE:
Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
Potting soil on leaves (easily washed off with first watering)
A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact
Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)
Cold damage to packages without a heat pack
Assorted products that differ from product photograph (EG: collections and trays where selection is our choice)
Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e. they wilt, start dropping leaves, and look dead. It’s simply a survival mechanism that help succulents stay alive over the cold winter and gear up for warmer days ahead.
Eco-friendly Packaging
Our packaging materials are:
+ 100% recyclable and biodegradable cardboard boxes
+ 100% biodegradable packing peanuts made from natural and non-toxic sources
CANCELLATION POLICY
One-time Order Cancellations
If you want to cancel a one-time product order, please email your cancellation request to [email protected]. Please include your order number and “Order Cancellation Request” in the subject line of your email.
Subscription Management/ Cancellations
If you want to edit the Delivery Schedule, Billing/ Shipping Address, or Payment Method of your susbcription, please visit log into your account, click on “Delivery schedule” on the left hand side tab, then click “Edit” on the right hand side to reschedule or skip future deliveries.
If you want to cancel a subscription you have with us, please visit log into your account, click on “Subscription” on the left hand side tab, then click “Cancel” on the right hand side. You can cancel your subscription anytime, no question asked.
You can also email your subscription management/ cancellation request to [email protected]. Please include the words “Subscription Management/ Cancellation Request” in the subject line of your email.
If you notice a charge on your credit after you cancelled your subscription, please email us immediately. Don’t create a dispute with your bank just yet. Sometime the system takes time to update, or we may have missed your cancellation request email.